FAQs

If you have a problem or question that is not answered on these pages, please contact Caspio Support team.

• Caspio Bridge 8.4 FAQ
  • Why do I get blank values in emails?
  • How to insert code in HTML Blocks and Headers/Footers?
  • How to format field parameters?
• Messages
  • How long does the exported file stay in the Messages area for download?
  • How long does the uploaded file stay in the Messages area to complete the import process?
• Apps FAQ
  • How do I move my existing tables and DataPages into a new app?
• Data Transfer
  • Do I cause data transfer by exporting and importing?
  • Do I cause data transfer by backing up the objects prior to import?
• Web Forms
  • How to disable HTML editor in DataPage Header/Footer and HTML Blocks?
  • How to remove blanks from a dropdown or listbox?
  • Why password reset link I received in the email takes me back to the validation step?
• Report DataPages
  • How to filter reports based on an expiration date?
  • How can I change text on a button?
  • Calculated fields and Datediff function
  • How to auto refresh a page?
  • How to determine the number of years between two dates?
  • How to calculate date difference such as days between when a record was submitted and now?
  • How to do Keyword Search across multiple fields?
  • How to Display a Field Data as Hyperlink?
  • How to add “Today” to “After Now” or “Next X Days” criteria?
  • Why do strange characters appear on my DataPage?
  • How to make the search results downloadable for users?
  • How do I edit data through my Details page?
  • How to count the number of times a record has been viewed?
  • Why the sorting of my numbers is wrong in the results page?
• Auto Emails
  • How Many Addresses are Allowed in Notification Emails?
  • How to set up dynamic or conditional notification emails?
• Styles and Localization FAQ
  • Where to customize the ID Service icon of the login screen?
  • How to use an image as form background?
  • Where to customize ID Service “Sign in with:” text of the login screen?
  • How to fix the width of labels and data in List and Gallery reports?
• Security, SSL and Encryption
  • Incident Report Regarding the Heartbleed Bug
  • Incident Report Regarding POODLE SSL Security Threat
  • Why do I see no SSL lock icon for my web page?
• Deployment FAQ
  • What is my Caspio site number?
  • How can I remove Caspio branding from deployed application?
  • How to Resize an iFrame?
  • Remove iFrame Border and Change Size
  • Can I block access to Datapages by IP Address?
  • SEO Deployment
    • Does SEO deployment impact my data transfer?
    • What is robots.txt and when should I use it?
    • Should I replace my regularly deployed Search DataPage with the SEO Report DataPage?
    • How long does it take for search engines to index my content?
    • What is sitemap and how does it help with SEO?
    • How do I know if Google has indexed my app content yet?
    • I’ve SEO deployed my DataPage however I don’t see my website coming up when I search for a keyword?
• Import and Export
  • Will the Appkey change if I export a DataPage, delete it and re-import it back into same account?
  • Can I export/download all my files in one batch?
  • Why my Data Import is Slow and How to Speed It Up?
  • Will the Appkey change if I export a DataPage and import it into a different account?
• Time and Date
  • How to subtract two dates to calculate date difference, like the age of a person?
  • How to Separate Date from a Date Time Dropdown Field?
  • Why Date Fields from Excel Import Incorrectly?
• Authentication FAQ
  • Why my Black Listed Users Can Log In?
  • Why signing out from authenticated DataPage redirects to Caspio.com?
  • How to separate login form from an authenticated DataPage?
  • What is OpenID?
• Parameters FAQ
  • What does Split and Combine mean in the context of app parameters?
  • How do I format parameters in email body or HTML blocks?
  • Why do I see wrong results when parameters are passed to search form?
  • How to pass multiple values in one parameter?
  • How to clear parameter when value is blank?
• DataHub
  • What is the IP address range for DataHub?
  • Does DataHub Utilize Data Transfer?
  • Does DataHub Utilize Emails?
• Map Mashup FAQ
  • Why did my Yahoo! map mashup stop working?
  • Hiding the map if no records found on the result page
  • Changing text color or style of the map bubble
  • Displaying a dynamic image inside a map bubble
  • Tech Tip: Using geocodes instead of address in map mashup
• Account Management
  • Why do I get “Your account is over capacity for this plan.” when I try to change plans?
• Geocoding and Distance Search
  • Can I use Distance Search with UK Postal codes or other countries?
• API and Microsoft Office Plugin FAQ
  • Does Caspio Plugin for Microsoft Office use API calls?
  • How can I get Web Services API and Plug-in for Microsoft Office?