This article provides you with a step-by-step procedure to create a triggered action.

For more details, you can also watch the recordings of our live session:


  1. Access triggered actions. You can do this in two ways: 
    • Hover over a table you wish to create a trigger on, then select More > Triggered actions.
    • Open a table and select the Triggered actions tab.
  1. Select Create triggered action to access the visual builder. 
  2. Select an event upon which a trigger will be executed. You can choose between the following options or combine them as needed: 
    • Insert – a trigger is fired upon adding new records,. 
    • Update – a trigger is fired upon modifying existing records.
    • Delete – a triggered is fired upon deleting existing records. 


  • One table can have multiple triggered actions associated with it, however, only one instance of each event can be enabled at any given time per table. For example, only one trigger can be enabled on insert action. 
  • A single triggered action may contain multiple actions. These multiple actions will execute in a top-down hierarchy. By combining multiple actions, you can manipulate data in multiple tables on a single executed triggered action. 
  1. In the Actions tab, select or drag an action that will be executed by a trigger.

You can select or drag data manipulation or notification actions into the logic builder. 

For data manipulation, the following actions are available: 

  • DELETE FROM – deletes records from a table. Learn more. 
  • INSERT INTO – creates new records. Learn more. 
  • UPDATE – updates records in a table. Learn more. 

For notifications, the following actions are available: 

For SEND EMAIL, you can send email as Plain Text or HTML. In HTML mode, you can launch the rich text editor to create or edit your email content by clicking the icon in the message block.

For SEND EMAIL and SEND SMS, you can pass values dynamically by inserting parameters with the parameter picker . In triggered actions, we support parameters that pass values from data source fields.

If the SELECT block is used in the TO field, a recipient will be able to view other recipients listed in the recipient field. However, if the field block is used in the TO field, the recipient will only see their own name listed in the recipient field. What's more, when using the SELECT block to specify recipients, the list of phone numbers or emails is truncated to 250 characters, which results in sending a limited number of SMS messages or emails.

    • To build more complex logic, click the gear icon in the action block and select relevant options. Learn more about actions.
  1. You can build complex trigger logic by using a combination of all the available trigger action elements, such as DATA, LOGIC, LOOPS, TEXT, NUMBER, DATE and VARIABLES.
  2. You can optionally select Validate from the upper menu to check the correctness of your trigger. 
  3. Name your trigger and select Save or Save & Enable.