From the directory level, you can manually reset users’ two-factor authentication settings. 


  1. In your directory, in the Users tab, hover over the selected user and click Open. 
  2. In the User details right panel, click the Actions button and select Reset 2FA. 

Result: Two-factor authentication for the selected user is now turned off. If you are enforcing 2FA in your directory, the user will be required to set up 2FA next time they sign in.