Your Caspio ID enables access to your Caspio accounts and services, therefore it is important that you keep your login credentials in a secure manner and keep your profile information accurate and up to date.

To view and make changes to your profile, on the top bar, click on your name on the right of the screen, then click on Profile.

Changing your Caspio ID

Your email is your Caspio ID, but you can also provide additional email addresses and use them all interchangeably as your Caspio ID.

Primary email

Your primary email is considered your default email address for communication between Caspio and you. All alerts and notification messages are sent to your primary email address.
Follow the steps below to change your Primary email address:

  1. On Your Caspio Profile page click Edit in section Caspio ID.

  1. In group PRIMARY EMAIL click EDIT.
  2. Enter your new email address and click Continue.
  3. Your new email address needs to be verified. Check your new email address inbox for verification code and enter it in the verification field in Your Caspio Profile and click Verify.
  4. Enter your password and click OK to confirm this change.

 
You can also set one of your alternate emails as your primary email. To do so:

  1. On Your Caspio Profile page click Edit in section Caspio ID.
  2. In group ALTERNATE EMAILS click MAKE PRIMARY on the email address you want to make primary.
  3. Enter your password and click OK to confirm this change.

Alternate emails

Alternate emails ensure that you maintain access to your Caspio ID account even if momentarily or forever lose access to your Caspio ID primary email. Except for alerts and notification emails, your alternate emails work the same way as your primary email, allowing you to login, or receive invitations for access to other accounts.

Follow these steps to add alternate email addresses:

  1. On Your Caspio Profile page click Edit in section Caspio ID.
  2. In group ALTERNATE EMAILS click ADD MORE.
  3. Enter your new email address and click Continue.
  4. Your new email address needs to be verified. Check your new email address inbox for verification code and enter it in the verification field in Your Caspio Profile page and click Verify.
  5. Enter your password and click OK to confirm this change.

Updating your contact details

  1. On Your Caspio Profile page click Edit in section Basic Information.
  2. Make edits to the fields as needed.
  3. Once finished, click Save.

Changing your phone numbers

You can have one primary phone number and multiple alternate phone numbers.

PRIMARY PHONE NUMBER

To change your primary phone number:

  1. On Your Caspio Profile page click Edit in section Phone.
  2. In group PRIMARY PHONE NUMBER click EDIT.
  3. Enter your phone number.
  4. Click Save.

ALTERNATE PHONE NUMBERS

To add a new alternate phone number:

  1. On Your Caspio Profile page click Edit in section Phone.
  2. In group ALTERNATE PHONE NUMBERS click ADD MORE.
  3. Enter your phone number.
  4. Click Save.

Changing password

For security reasons it is a good practice to change your password from time to time. To do so:

  1. On Your Caspio Profile page click Edit in section Security.
  2. In group PASSWORD click CHANGE PASSWORD.
  3. Enter Old password, New password and Confirm new password.
  4. Click Save.

Configure Security Questions

You can define three security questions which are used for resetting your password if needed. To add security questions, follow the following steps:

  1. On Your Caspio Profile page click Edit in section Security.
  2. In group SECURITY QUESTIONS click EDIT.
  3. Choose each question and enter a corresponding answer.
  4. Click Save.
  5. Enter your password and click OK to confirm this change.